EXIN ITILFNDv4 Dumps - The Sure Way To Pass Exam
ITILFNDv4 Exam Questions (Updated 2023) 100% Real Question Answers
NEW QUESTION # 43
Which is an example of improving service utility using service management automation?
- A. Reducing the time to compile service data
- B. Faster resource allocation
- C. Pre-determined routing of a service request
- D. Monitoring service availability
Answer: B
NEW QUESTION # 44
Which is the CORRECT explanation of the 'R' role in a RACI matrix?
- A. This role ensures the flow of information to stakeholders
- B. This role is involved in providing knowledge and input
- C. This role has ownership of the end result
- D. This role ensures that activities are executed correctly
Answer: C
NEW QUESTION # 45
Which practice has a purpose that includes ensuring that risks have been properly assessed?
- A. Change control
- B. Service configuration management
- C. Service level management
- D. Problem management
Answer: A
NEW QUESTION # 46
How does a service consumer contribute to the reduction of disk?
- A. By managing server hardware
- B. By managing staff availability
- C. By paying for the service
- D. By communicating constraints
Answer: D
NEW QUESTION # 47
What is the expected outcome from using a service value chain?
- A. Value realization
- B. Customer engagement
- C. The application of practices
- D. Service value streams
Answer: A
NEW QUESTION # 48
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas are tested, funded and agreed
- B. Improvement ideas are documented, assessed and prioritized
- C. Improvement ideas that are not being actioned immediately are removed from the CIR
- D. Improvement ideas from many sources are kept in a single CIR
Answer: B
NEW QUESTION # 49
Which statement about the steps to fulfill a service request is CORRECT?
- A. They should be brief and simple
- B. They should include incident handling
- C. They should be well-known and proven
- D. They should be complex and detailed
Answer: C
NEW QUESTION # 50
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
- A. Optimize and automate
- B. Collaborate and promote visibility
- C. Start where you are
- D. Keep it simple and practical
Answer: D
NEW QUESTION # 51
How does information about problems and known errors contribute to 'incident management'?
- A. It enables the reassessment of known errors
- B. It removes the need for regular customer updates
- C. It removes the need for collaboration during incident resolution
- D. It enables quick and efficient diagnosis of incidents
Answer: D
NEW QUESTION # 52
Which is the correct combination of items that makes up an IT service?
- A. People, processes and customers
- B. Customers, providers and documents
- C. Information technology, people and processes
- D. Information technology, networks and people
Answer: C
NEW QUESTION # 53
What is the purpose of the 'relationship management' practice?
- A. To align the organization's practices and services with changing business needs
- B. To support the agreed quality of a service handling all agreed, user-initiated service requests
- C. To establish and nurture the links between the organization and its stakeholders
- D. To set clear business-based targets for service performance
Answer: C
NEW QUESTION # 54
Which are the elements of process control?
- A. Process owner, policy and objectives
- B. Work instructions, procedures and roles
- C. Inputs, outputs and triggers
- D. Resources, capabilities and metrics
Answer: A
NEW QUESTION # 55
Which guiding principle helps to ensure that better information is available for decision making?
- A. Optimize and automate
- B. Collaborate and promote visibility
- C. Think and work holistically
- D. Keep it simple and practical
Answer: B
NEW QUESTION # 56
What is the purpose of the 'deployment management' practice?
- A. To ensure services achieve agreed and expected performance
- B. To move new or changed components to live environments
- C. To set clear business-based targets for service performance
- D. To make new or changed services available for use
Answer: B
NEW QUESTION # 57
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive media library
- B. In the definitive security library
- C. In the definitive production library
- D. In the definitive capacity library
Answer: A
NEW QUESTION # 58
Which dimension includes a workflow management system?
- A. Information and technology
- B. Organizations and people
- C. Value streams and processes
- D. Partners and suppliers
Answer: C
NEW QUESTION # 59
What should a release policy include?
- A. The naming convention and expected frequency of each type of release
- B. The process owner and process manager for each type of release
- C. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
- D. The roles and responsibilities for incident and problem resolution
Answer: A
NEW QUESTION # 60
Which guiding principle recommends coordinating all dimensions of service management?
- A. Start where you are
- B. Think and work holistically
- C. Progress iteratively with feedback
- D. Keep it simple and practical
Answer: B
NEW QUESTION # 61
What is described by the service value system?
- A. How all the components and activities of the organization work together as a system to enable value creation
- B. How to apply the systems approach of the guiding principle think and work holistically
- C. Services based on one or more products, designed to address needs of a target consumer group
- D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
Answer: A
NEW QUESTION # 62
Which is NOT a component of the service value system?
- A. Governance
- B. Practices
- C. The guiding principles
- D. The four dimensions of service management
Answer: D
NEW QUESTION # 63
Which describes a set of defined steps for implementing improvements?
- A. The 'continual improvement model'
- B. The 'engage' value chain activity
- C. The 'continual improvement register'
- D. The 'improve' value chain activity
Answer: A
NEW QUESTION # 64
Which dimension includes activities and workflows?
- A. Information and technology
- B. Organizations and people
- C. Value streams and processes
- D. Partners and suppliers
Answer: C
NEW QUESTION # 65
What should be done to determine the appropriate metrics for measuring a new service?
- A. Asking customers open questions to establish their requirements
- B. Asking customers to provide numerical targets that meet their needs
- C. Using operational data to provide detailed service reports
- D. Measuring the performance over the first six months, and basing a solution on the results
Answer: C
NEW QUESTION # 66
Which statement BEST describes a service request?
- A. A request from a customer for a new service
- B. A high priority RFC from a senior manager
- C. A generic description for the many types of request for change (RFC) that are received by the IT organization
- D. A generic description for the many different types of demands that are placed upon the IT organization by the users
Answer: D
NEW QUESTION # 67
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