EXIN ITILFNDv4 - ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about service relationship management is CORRECT?

A) It requires the service consumer to create resources for the service provider
B) It focuses on the service actions performed by users
C) It requires co-operation of both the service provider and service consumer
D) It focuses on the fulfilment of the agreed service actions

2. When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A) Ensuring everyone involved in the initiative is in agreement about it before starting
B) Considering different methods of communication for the different audiences
C) Basing decisions about the initiative on visible data
D) Communicating information about the initiative to other parts of the organization

3. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people

4. Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A) Problem management
B) Service request management
C) Service desk
D) Continual improvement

5. Which practice recommends using tools for collaboration and the automated matching of symptoms?

A) Problem management
B) Service request management
C) Incident management
D) Service level management

Solutions: