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| Section | Weight | Objectives |
|---|---|---|
| Gateways, Protocols and Integration | 15% | - H.323, SIP, MGCP and SCCP protocols - Voice gateway configuration - PSTN and IP telephony integration |
| Cisco Unified Communications Applications | 20% | - Unified Presence - Contact Center Express - Unity Connection / Unity Express |
| Unified Communications Architecture and Design | 25% | - UC system components and functions - Network requirements and QoS for UC - Single-site and multi-site deployment models |
| Cisco Unified Communications Manager (CUCM) | 30% | - Call processing and features - Installation and configuration - Dial plan implementation - Endpoint registration and management |
| Maintenance, Monitoring and Troubleshooting | 10% | - Common fault isolation and resolution - Backup and recovery procedures - System monitoring and logging |
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