Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 070-404 exam

Microsoft 070-404 Actual PDF
  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Aug 23, 2026
  • Q & A: 165 Questions and Answers
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Microsoft 070-404 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installing System Center Service Manager 201020%- Post-installation configuration and validation
- Install Self-Service Portal and web components
- Verify system requirements and prerequisites
- Install management server and data warehouse server
Topic 2: Customizing and Maintaining Service Manager15%- Deploy and manage management packs
- Monitor performance and troubleshoot issues
- Customize forms, views, and console appearance
- Backup, restore, and disaster recovery
Topic 3: Configuring Service Manager Infrastructure25%- Configure management groups and security roles
- Configure notification channels and subscriptions
- Configure connectors to Active Directory, SCOM, SCCM
- Configure database settings and data retention
Topic 4: Managing Configuration Management Database (CMDB)20%- Populate and reconcile configuration items
- Implement change and configuration management processes
- Configure CMDB synchronization and maintenance
- Create and configure classes, relationships, and CI types
Topic 5: Configuring Incident, Problem, and Change Management20%- Configure service level agreements (SLAs)
- Define incident and problem management workflows
- Configure change management policies and approvals
- Create templates, queues, and views

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