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| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Call Center Elite Architecture & Features | 25% | - Core features and functionality overview - System components and deployment models |
| Configuration & Implementation | 30% | - Call vectoring and routing configuration - Integration with Communication Manager - Agent and skill group setup |
| Maintenance & Troubleshooting | 20% | - Routine maintenance procedures - Fault isolation and resolution - Performance optimization |
| Advanced Routing & Management | 25% | - Reporting and monitoring setup - Call Management System (CMS) configuration - Advanced routing strategies |
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