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HDI Help Desk Manager Sample Questions:

1. What should the Help Desk manager attend to in order to better understand the needs and feelings of others? (Choose two)

A) written documentation
B) past performance problems
C) non-verbal communications
D) verbal communications

2. Which three methods clarify understanding of organizational missions, strategies, weakness, and capabilities? (Choose three)

A) focus groups
B) interviews with key stakeholders, customers, and leaders
C) consistent and right-impact feedback to team members
D) round-table meeting with employees

3. You are supporting someone from a different culture. How can you improve your communication? (Choose three)

A) encourage the person to ask for clarification
B) use proper/standard language expressions (eliminate slang)
C) pause to verify understanding
D) speak slowly and loudly

4. What deductive reasoning based on?

A) Future trends predication
B) A general consensus of opinion
C) Internet research
D) Logical steps and analysis

5. After assessing the need for organizational development, which statement best explains what a manager must do?

A) plan and implement the change
B) delegate and assign new tasks
C) trend and report the change
D) implement and review the new change

Solutions: