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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
B) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
C) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
D) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.

2. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM SmartCloud Enterprise Provisioning
C) IBM Service Management
D) IBM Workload Balancer

3. What is the goal of service asset and configuration management?

A) To implement ITIL practices across the entire organization
B) To define and track the accounting process of the assets
C) To build a service model according to ITIL best practices
D) To correlate IT services and different IT components needed to deliver them

4. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Asset Management for IT
B) Change and Configuration Database Management
C) Service Request Management
D) Capacity Management for IT

5. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Service Automation Manager
B) IBM Tivoli Integration Composer
C) IBM SmartCloud Control Desk
D) IBM Tivoli Monitoring Agent Builder

Solutions: