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Avaya 6207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Contact Recording Configuration | 25% | - Replay, retrieval and access controls
- Recording policies and rule configuration
- Call capture methods and protocols
- Storage management and retention policies
|
| Solution Architecture and Licensing | 20% | - Avaya Aura Quality Monitoring (AQM) architecture and components
- Deployment models and supported environments
- Avaya Aura Contact Recording (ACR) architecture and components
- Licensing models and requirements
|
| Installation and Initial Configuration | 25% | - Hardware and software prerequisites
- Initial system configuration and setup
- Server installation and database setup
- Integration with Avaya Aura Communication Manager
|
| Quality Monitoring Configuration | 20% | - Evaluation forms, scoring and calibration
- Workflow and evaluation process configuration
- Reporting and dashboard setup
- Agent and supervisor role setup
|
| Maintenance, Troubleshooting & Security | 10% | - Performance monitoring and log analysis
- System backup and restore procedures
- Security, compliance and access management
- Common issues and resolution methods
|
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