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Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam
Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam validates the ability to identify how alternate routing to multiple call centers can benefits customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification.
Avaya 7391X Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Troubleshooting and Optimization | - Fault diagnosis and resolution
- 1. Performance tuning and optimization
- 2. Call flow troubleshooting
|
| Topic 2: Implementation and Configuration | - System installation and initial setup
- 1. Feature activation and licensing
- 2. Server configuration and prerequisites
- Call vectoring and routing configuration
- 1. Vector scripting fundamentals
- 2. Skill-based routing configuration
|
| Topic 3: Administration and Maintenance | - System administration tasks
- 1. Monitoring and reporting tools
- 2. User and skill administration
|
| Topic 4: Multichannel Contact Center Implementation | - Digital channel integration
- 1. Chat and web interaction handling
- 2. Email routing configuration
- Omnichannel interaction management
- 1. Workload distribution across channels
- 2. Interaction blending and routing strategies
|
| Topic 5: Call Center Elite Architecture and Components | - Avaya Aura Call Center Elite architecture overview
- 1. Call flow architecture and routing principles
- 2. Core system components and integration points
|