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NEW QUESTION # 10
Which industry data standard should a consultant consider when designing interoperability with electronic health record (EHR) sources with Health Cloud?

  • A. FHIRR4
  • B. Clinical Data Acquisition
  • C. Personal Health Record (PHR)
  • D. HL7 v1 Messaging

Answer: D


NEW QUESTION # 11
An administrator is configuring security for a patient list.
Which three considerations should the administrator take into account to ensure proper access to the list? Choose 3 answers

  • A. Administrators can restrict access using HCPatientListSecurity custom setting.
  • B. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.
  • C. Users with profile or permission sets that restrict access to an object cannot create a list using that object.
  • D. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list.
  • E. Administrators can create restriction rules to offset a private organization-wide default setting.

Answer: A,C,D

Explanation:
When configuring security for patient lists in Salesforce Health Cloud, administrators must consider object-level, field-level, and list-level access to ensure data privacy and compliance with regulations like HIPAA. Below are the key considerations:
HCPatientListSecurity Custom Setting (A):
This custom setting allows administrators to define and restrict access to patient lists at a granular level. For example, administrators can control which users can view or interact with patient lists based on their role or department.
Field-Level Security Impact (C):
If a user's field-level security restricts access to a field included in the patient list's display columns, the column will not appear in the list. This ensures sensitive data is protected and only accessible to authorized users.
Object Access Restrictions (E):
Users with restricted object-level access (via profiles or permission sets) cannot create or view lists that utilize those objects. This ensures that unauthorized users cannot access or manipulate sensitive data.
Why Other Options Are Incorrect:
B: Restriction rules in Salesforce are used to provide additional access beyond organization-wide defaults (OWDs), not for patient lists.
D: Patient list access is managed through specific Health Cloud mechanisms, not standard Salesforce sharing settings.
Reference:
Health Cloud Security Overview
Field-Level Security Documentation


NEW QUESTION # 12
Which resource within health cloud facilitates the easy exchange of data between Health Cloud and the client Electronic Medical Records

  • A. Health cloud has a lightning component button automatically configured to 'Export to EMR'
  • B. Health Cloud has a built in HL7 integration Engine
  • C. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model
  • D. Health cloud has prebuilt connections for the top ten EMR's

Answer: C


NEW QUESTION # 13
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?

  • A. Use the individual model with HC
  • B. Model as Person Accounts, whether they are using HC capabilities or not.
  • C. Only groups needing HC capabilities need to use Person Accounts.
  • D. Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.

Answer: B

Explanation:
According to the Health Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.


NEW QUESTION # 14
Which three types of customizations can be managed through the Health Cloud Admin app? (Choose three.)

  • A. Cross Object Relationships
  • B. Timeline View Configurations
  • C. Permission Set Assignments
  • D. Household Relationships
  • E. Patient Card Configurations

Answer: A,B,E

Explanation:
Reference and details below.


NEW QUESTION # 15
Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose 3)

  • A. There are not enough Providers for the amount of the Care Requests.
  • B. Growing demand for a more personalized care experience.
  • C. The need to drive sales while reducing cost.
  • D. Growing customer expectations for delivery of care everywherE.
  • E. Insufficient funds allocated to Research and Development.

Answer: B,C,D


NEW QUESTION # 16
Which two interoperability standards are support by salesforce to facilitate the exchange of health data?
(Choose two)?

  • A. The Direct Standard
    D HL7 V2- Simple Application3 - Apply to real word/Analyze / Evaluate(Health Level Seven)
  • B. FHIR V4( Fast Healthcare interoperability Resources)
  • C. EDI ANSI X1- Recall Concept/Remainder 2
  • D. DICOM (Digital Imaging and communications In Medicine

Answer: B,D


NEW QUESTION # 17
Which underlying object helps with sales compliance with sales agreements?

  • A. Contacts
  • B. Orders
  • C. Forecasts
  • D. Opportunities

Answer: B

Explanation:
Explanation
Reference and details below.


NEW QUESTION # 18
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers

  • A. Disclosing the organization's privacy policy to parents and obtaining their consent
  • B. Implementing appropriate security measures to safeguard children's personal information
  • C. Ensuring information collected about children is protected with at rest and in-transit encryption
  • D. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase
  • E. Obtaining verified parental consent before collecting and storing any personal information of children

Answer: B,C,E

Explanation:
To comply with the Children's Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:
1. Implementing Appropriate Security Measures (Option A):
Requirement:
COPPA mandates that companies take reasonable measures to secure children's personal information against unauthorized access or disclosure.
Implementation in Health Cloud:
Use Salesforce's robust security features, such as Shield Platform Encryption, two-factor authentication, and role-based access controls, to safeguard sensitive data.
2. Ensuring Encryption of Data (Option B):
Requirement:
Personal data of children must be encrypted during storage (at rest) and transmission (in transit) to prevent unauthorized access.
Implementation in Health Cloud:
Use Salesforce Shield for platform encryption, ensuring compliance with data protection standards.
Enable HTTPS for secure communication channels and encrypt sensitive fields like names, addresses, and medical records.
3. Obtaining Verified Parental Consent (Option C):
Requirement:
Organizations must obtain verifiable consent from parents or guardians before collecting or storing any personal information about children under 13.
Implementation in Health Cloud:
Implement custom workflows or forms to capture and log parental consent.
Use audit tracking to document consent for regulatory compliance.
Other Options:
Partner Compliance (Option D):
While ensuring partners adhere to COPPA is important, it is not explicitly required by the healthcare organization itself under COPPA.
Disclosing Privacy Policies (Option E):
Disclosing policies is essential, but it is part of obtaining parental consent (Option C).
Reference:
Salesforce Shield Platform Encryption
COPPA Compliance Guidelines


NEW QUESTION # 19
A customer wants to view a patient's health conditions and clinical encounters as a sequence patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?

  • A. Create a new Timeline View Configuration record.
  • B. Add a record to the HealthCloudTimelineConfig custom setting.
  • C. Create a new Timeline record within Setup.
  • D. Clone the HCTimeline FlexCard for customization.

Answer: A

Explanation:
To use the Enhanced Timeline functionality, a consultant needs to create a new Timeline View Configuration record and specify the object, fields, and filters for the timeline view. This allows the customer to view a patient's health conditions and clinical encounters as a sequence on the patient's Person Account page. Cloning the HCTimeline FlexCard, adding a record to the HealthCloudTimelineConfig custom setting, or creating a new Timeline record within Setup are not required for this functionality1.


NEW QUESTION # 20
A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated.
Which approach should a consultant use to set up this integration?

  • A. A middleware integration solution that can handle data transformation if necessary
  • B. A scheduled batch job that retrieves a file from an SFTP
  • C. A point-to-point API connection from the EHR to Health Cloud
  • D. A "swivel-chair" standard operating procedure document that will be distributed to users

Answer: A

Explanation:
To integrate an electronic health record (EHR) with Salesforce Health Cloud and display key clinical data, leveraging a middleware integration solution is the most appropriate approach. This setup ensures compatibility with FHIR R4 standards and handles any required data transformation effectively.
Why Middleware Integration is the Best Approach:
FHIR R4 Standards Alignment:
The middleware can interpret and process data formatted to FHIR R4 standards, enabling seamless integration with Salesforce Health Cloud's FHIR-aligned data model.
Data Transformation Capability:
Middleware solutions like MuleSoft (a Salesforce product) provide tools to transform data structures, ensuring compatibility between the EHR system and Health Cloud.
Scalability and Maintainability:
Middleware solutions simplify complex integrations by abstracting point-to-point connections, allowing for easier scalability as additional systems are integrated.
Error Handling and Monitoring:
Middleware platforms include error-handling capabilities, ensuring data integrity during the transformation and transfer processes.
Why Other Options are Less Suitable:
A . Scheduled Batch Job: While useful for static data transfers, batch jobs are not ideal for real-time or near-real-time clinical data exchange required for EHR integrations.
B . "Swivel-Chair" Procedure Document: This refers to manual data entry or cross-referencing workflows, which are inefficient, error-prone, and not scalable.
C . Point-to-Point API Connection: Though feasible, this approach lacks the flexibility and transformation capabilities provided by middleware solutions. Point-to-point integrations are difficult to maintain as systems evolve.
Implementation Steps:
Use a middleware solution like MuleSoft to connect the EHR system and Health Cloud.
Set up FHIR R4-compliant data mappings between the EHR and Salesforce.
Configure and test the data transformations required for specific Health Cloud objects (e.g., medication, encounter, and condition data).
Reference:
Salesforce Health Cloud FHIR Integration
MuleSoft for Healthcare Integration


NEW QUESTION # 21
A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?

  • A. HealthcarePractitionerFacility
  • B. HealthcareFacilityNetwork
  • C. HealthcareProviderSpeciality
  • D. BusinessLicense
  • E. HealthcareProvider

Answer: A


NEW QUESTION # 22
How should a consultant recommend modeling a physician's locations of service, when the physician practices at clinics?

  • A. Healthcare Practitioner Facility
  • B. Healthcare Taxonomy
  • C. Healthcare Provider Relationship
  • D. Account Contact Relationship

Answer: A

Explanation:
The Healthcare Practitioner Facility object is used to model a physician's locations of service, such as clinics or hospitals. It stores information about the facility name, address, phone number, and type.


NEW QUESTION # 23
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?

  • A. Care Programs
  • B. Discovery Framework
  • C. Integrated Care Management
  • D. Salesforce Surveys

Answer: B,D

Explanation:
To enable care managers to call patients after they are discharged from a hospital and assign them personalized care plans based on their answers, a consultant should leverage Discovery Framework and Salesforce Surveys together. Discovery Framework is a feature that allows care managers to create assessments with questions and answers that are linked to care plan templates. Salesforce Surveys is a tool that allows care managers to create and send surveys to patients and capture their responses in Health Cloud. By using these two capabilities together, care managers can automate the process of assigning care plans based on patient responses.


NEW QUESTION # 24
Which three statements about the patient timeline view are true? (Choose three.)

  • A. The patient timeline can be used in any Salesforce application.
  • B. Events can be specified to appear when the Health Cloud home page first loads.
  • C. Filters can be used to limit the number of records shown in the patient timeline.
  • D. The patient timeline supports standard and custom objects.
  • E. The patient timeline is a Health Cloud Empower component.

Answer: B,C,D

Explanation:
Events can be specified to appear when the Health Cloud home page first loads (B), the patient timeline supports standard and custom objects (D), and filters can be used to limit the number of records shown in the patient timeline (E) are three statements that are true about the patient timeline view. The patient timeline cannot be used in any Salesforce application (A), as it is specific to Health Cloud. The patient timeline is not a Health Cloud Empower component , but a standard component in Health Cloud.


NEW QUESTION # 25
In which three ways can users access Provider Management standard objects? (Choose three)

  • A. By using Health Cloud.
  • B. By assigning Health Cloud Foundation Permission set.
  • C. By assigning Health Cloud Platform Permission set licenses.
  • D. By using Service Cloud
  • E. By assigning the Provider Permission set.

Answer: A,B,C

Explanation:
Health Cloud Foundation
Assigns read access to additional Health Cloud platform capabilities, including the Provider Management data model.
The Health Cloud Provider Network Management permission set grants access to provider management objects so users can manage credentialing and recruiting.
To use the Provider Network Management features of Health Cloud, assign both the Provider Network Management permission set and the Health Cloud permission set to your users Users can access Provider Management standard objects by using Health Cloud, by assigning Health Cloud Platform Permission set licenses, and by assigning Health Cloud Foundation Permission set. Health Cloud is the industry-specific solution that includes Provider Management features such as provider search, provider network management, and provider credentialing3. Health Cloud Platform Permission set licenses grant access to the Health Cloud platform objects and features, including the Provider Management data model4. Health Cloud Foundation Permission set assigns read access to additional Health Cloud platform capabilities, including the Provider Management data model5. Service Cloud is not required to access Provider Management standard objects, and the Provider Permission set is not a standard permission set in Health Cloud.


NEW QUESTION # 26
In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically? (Choose Two.)

  • A. Setup a Apex batch job and run the job manually
  • B. Use a third party API to recalculate CMS risk score
  • C. Use the CMS recalculation API
  • D. Create a Healthcare Provider enrollment flow.
  • E. Setup a scheduled Apex batch job.

Answer: A,E

Explanation:
Reference and details below.

According to the Health Cloud Data Model Developer Guide, two ways that an administrator can ensure that Patient Risk scores are recalculated periodically are:
Set up a scheduled Apex batch job. This method allows the administrator to create an Apex class that implements Database.Batchable interface and Schedulable interface, and schedule it to run at specified intervals using Apex Scheduler.
Set up an Apex batch job and run it manually. This method allows the administrator to create an Apex class that implements Database.Batchable interface, and execute it manually using anonymous Apex code or developer console. Using CMS recalculation API is not a valid way, as CMS recalculation API is not a feature of Health Cloud. Using a third party API to recalculate CMS risk score is not a recommended way, as it can introduce security and integration risks. Creating a Healthcare Provider enrollment flow is not a relevant way, as it has nothing to do with patient risk scores.


NEW QUESTION # 27
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?

  • A. Electronic health record (EHR) data model
  • B. Virtual care data model
  • C. Integrated Care Management data model
  • D. Clinical data model

Answer: D

Explanation:
To enable viewing medication data from Salesforce Health Cloud while leveraging FHIR standards, the Clinical Data Model is the correct data model to use.
Why the Clinical Data Model?
Purpose and Design:
The Clinical Data Model in Health Cloud is specifically built to represent patient health data, including medications, allergies, conditions, and other clinical information.
It adheres to FHIR (Fast Healthcare Interoperability Resources) standards, which are widely used to facilitate the exchange of electronic health information between systems.
Medication Data Representation:
The Clinical Data Model contains FHIR-compliant objects, such as MedicationRequest and MedicationStatement, to store and retrieve information about prescribed medications, their dosages, and administration details.
FHIR Integration:
Health Cloud's Clinical Data Model supports RESTful FHIR APIs, allowing external systems to access medication data seamlessly.
FHIR compatibility ensures that medication data can be shared with third-party EHR systems and healthcare applications.
Implementation Steps:
Configuration of Medication Records:
Populate the FHIR-compliant objects with medication data, ensuring adherence to the FHIR R4 resource structure.
Use of FHIR APIs:
Enable the Clinical Summary Healthcare API or specific Medication APIs (e.g., GET /MedicationRequest) to fetch and display medication details.
Integration Testing:
Validate the FHIR-based data exchange with other systems to ensure seamless interoperability.
Reference:
Salesforce Health Cloud Developer Guide: Clinical Data Model
FHIR Resources for Health Cloud


NEW QUESTION # 28
A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?

  • A. Action Plan Templates
  • B. Intervention Templates
  • C. Care plan Task Templates
  • D. Industry Template Library

Answer: A

Explanation:
Action Plan Templates in Salesforce Health Cloud are designed to support care coordination by automating the creation of dependent intervention tasks. These templates allow administrators to define a set of tasks and their dependencies, ensuring that tasks are completed in a specific sequence or based on predefined criteria.
How Action Plan Templates Work for Dependent Tasks:
Task Sequencing: Enables the creation of dependent tasks that are triggered when prior tasks are completed.
Reusable Templates: Action Plan Templates can be reused across different care plans, ensuring consistency in intervention management.
Flexibility in Task Configuration: Includes options to assign tasks to specific team members, define due dates, and set task dependencies.
Why Other Options Are Incorrect:
Intervention Templates: Focused on creating reusable intervention definitions but lack task dependency configuration.
Industry Template Library: Provides predefined templates for healthcare workflows but does not directly address task dependencies.
Care Plan Task Templates: Define standalone tasks but do not support task dependencies or automation.
Reference:
Action Plan Templates Documentation
Integrated Care Management Overview


NEW QUESTION # 29
A consultant is implementing clinical assessments to track intake for a hospital leveraging the Discovery Framework. Which three functions is the consultant able to leverage with Health Cloud?

  • A. Image Analysis
  • B. Encrypted Text
  • C. Scoring
  • D. Question Bank
  • E. Branching

Answer: C,D,E


NEW QUESTION # 30
Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?

  • A. Install the heath cloud unmanaged package extension
  • B. Install the health cloud managed package
  • C. Install the health cloud care request extensions managed package.
  • D. Assign the health cloud social determinants permission set
  • E. Assign the health cloud foundation permission set

Answer: B,C

Explanation:
Reference and details below.


NEW QUESTION # 31
With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)

  • A. The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.
  • B. Health cloud support data exchange with both HL7 and FHIR enabled systems.
  • C. The New clinical data modelin health cloud is aligned with FHIR R4 standards.
  • D. Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 - simple application interface.
  • E. Health cloud has a FHIR server.

Answer: B,C,D


NEW QUESTION # 32
......


The Salesforce Health Cloud Accredited Professional certification exam covers a broad range of topics, including healthcare data management, patient engagement and communication, care coordination, and population health management. Candidates will be evaluated on their ability to design and implement solutions using Health Cloud's tools and features, including the Health Cloud console, patient record management, and care plan management. Salesforce Health Cloud Accredited Professional certification exam also covers best practices in data security, privacy regulations, and compliance requirements in the healthcare industry. Passing Health-Cloud-Accredited-Professional exam is a significant achievement and demonstrates the candidate's ability to design and implement healthcare solutions using the Salesforce Health Cloud platform.

 

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