[Nov 28, 2021] Latest Field Service Lightning program Field-Service-Lightning-Consultant Actual Free Exam Questions
Field Service Lightning program Field-Service-Lightning-Consultant Dumps Updated Practice Test and 276 unique questions
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Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
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NEW QUESTION 51
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "edit" action and allocate the Resources
- B. Select the service appointment from the list and the "schedule" action
- C. Select multiple service appointment from the list and bulk schedule them
- D. Select theservice appointment from the list, user the "change status" action and
"dispatch" - E. Select a serviceappointment from the list, use the "candidates" action, and select the best time slot
Answer: B,C,E
NEW QUESTION 52
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?
- A. Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.
- B. Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.
- C. Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.
- D. Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.
Answer: A
NEW QUESTION 53
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?
- A. Salesforce mobile app
- B. Field service mobile app
- C. Work Order records cannot be updated on a mobile device
- D. Salesforce Touch
Answer: A
NEW QUESTION 54
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Entitlement Plan
- B. Maintenance Plan
- C. Product Item
- D. Assets
Answer: C
NEW QUESTION 55
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. work types and skill requirements
- B. skill requirement work type and case process
- C. work type skill routing skill requirements operating house and data categories
- D. case process work types and record types
Answer: A
NEW QUESTION 56
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers
- A. Most service appointments have the same priority.
- B. The Scheduling Policy Used field is blank.
- C. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
- D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
Answer: A,D
NEW QUESTION 57
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
- A. Automatically schedule unscheduled services to available Resources.
- B. Automatically change the status to Dispatched of all Service Appointments.
- C. Automatically Dispatch Service Appointments using Drip Feed.
- D. Automatically run Optimization Background Job every hour.
Answer: C
NEW QUESTION 58
universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?
- A. Utilize a custom global price book and add all products as price book entries
- B. Utilize a custom global price book and add price negotiated products as price book entries
- C. Create customer specific price books and add all products as price book entries
- D. customer specific price books and add only price negotiated products as price Create book entries
Answer: C
NEW QUESTION 59
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
- A. Use standard reports and reference the Parent Asset and Root Asset fields.
- B. Enable and customize the View Asset Hierarchy action.
- C. Create custom reports and reference the Parent Asset and Root Asset fields.
- D. Use the Assets without Products report.
Answer: C
NEW QUESTION 60
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Service Resources
- B. Products Required for Service Appointments
- C. Products Required for Work Order Line Items
- D. Products Required for Work Orders
Answer: C,D
NEW QUESTION 61
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
- A. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
- B. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
- C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
- D. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
Answer: B
NEW QUESTION 62
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Customer Communities Plus
- B. Chatter Files Connect
- C. Chatter Customer Groups
- D. Partner Communities
- E. Customer Communities
Answer: A,D,E
NEW QUESTION 63
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Log a follow-up task on the Work Order.
- B. Create a Quick Action to create the Opportunity.
- C. Create a custom filed on the Work Order.
- D. Call the Sales Team with the Opportunity.
Answer: B
NEW QUESTION 64
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
- A. Create a custom report.
- B. Create a Process Builder to generate a report.
- C. Use the standard Service Report
- D. Use the standard Work Order email template.
Answer: C
NEW QUESTION 65
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
What method of dispatching should a Consultant recommend implementing?
- A. Automatically schedule unscheduled services to available Resources.
- B. Automatically change the status to Dispatched of all Service Appointments.
- C. Automatically run Optimization Background Job every hour.
- D. Automatically Dispatch Service Appointments using Drip Feed.
Answer: C
NEW QUESTION 66
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
- A. Mark installed asset as "obsolete"- create a new product - related the product to asset
- B. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
- C. Mark installed asset as "shipped" - create a new product - relate the product to the asset
- D. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
Answer: B
NEW QUESTION 67
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Validation Rule on Work Orders
- B. Custom Approval Process on Work Orders
- C. Custom Work Order Escalation Rules
- D. Custom Work Order Status with Category
Answer: A,D
NEW QUESTION 68
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?
- A. Enable the CSAT Quick Action for Work Orders.
- B. Install the Survey Snap-in for CSAT capture.
- C. Install an AppExchange Package.
- D. Add the CSAT Visualforce page to the Work Order.
Answer: C
NEW QUESTION 69
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
- A. Service territories
- B. Account
- C. Service territory number
- D. Service appointment
Answer: B
NEW QUESTION 70
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