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NEW QUESTION # 39
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Type
- B. Pricing Procedure
- C. Condition Technique
- D. Access Sequence
Answer: D
Explanation:
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
NEW QUESTION # 40
Which of the following features can be used to create scripts for Call Lists?
- A. Survey
- B. Task
- C. Phone Call
- D. Playbook
Answer: A
Explanation:
Surveys are the feature that can be used to create scripts for Call Lists in SAP Sales Cloud Version 2. Surveys are predefined questions that can be associated with a Call List to capture required data when conversing with participants. Surveys can be created and managed in the Surveys work center, and then added to a Call List by the sales manager. Sales reps can access the surveys in the Live Activity Center during phone calls and submit the results. The results can be viewed in the participant's timeline view. References = Use Call Scripts in Call Lists - SAP Online Help, Solution Guide for SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 41
Which is a valid assignment of pricing components in SAP Sales Cloud Version 2?
- A. A condition table is assigned to a pricing procedure.
- B. A pricing procedure is assigned to an access sequence.
- C. An access sequence is assigned to a condition type.
- D. A condition type is assigned to a condition table.
Answer: C
Explanation:
An access sequence is a search strategy that determines how the system finds valid condition records for a condition type. A condition type is a pricing element that defines the characteristics of a price, discount, surcharge, or tax. A condition type can be assigned to one or more access sequences, but an access sequence can only be assigned to one condition type. Therefore, option B is the correct answer. References = Setting up Pricing, SAP Sales Cloud Version 2 Features
NEW QUESTION # 42
As a Sales Manager, you want to require the Sales Representatives to update the Revenue End Date when Opportunities are in the "Close" sales phase.
What would be the best approach to achieve this in SAP Sales Cloud Version 2?
- A. Configure a Playbook with an Activity to update field.
- B. Configure a Playbook with a mandatory Action to update field.
- C. Configure a Playbook with an Action to update field.
- D. Configure a Playbook with a mandatory Activity to update field.
Answer: B
Explanation:
A Playbook is a set of best practices that guide sales representatives through the sales process. A Playbook consists of Actions and Activities that are triggered by certain conditions, such as sales phase, lead source, or product category. Actions are tasks that sales representatives must perform, such as updating a field, sending an email, or creating a quote. Activities are events that sales representatives can schedule, such as calls, meetings, or demos.
To require the sales representatives to update the Revenue End Date when Opportunities are in the "Close" sales phase, the best approach is to configure a Playbook with a mandatory Action to update the field. This way, the sales representatives will see a notification on the Opportunity header that reminds them to complete the Action before they can change the sales phase. The Action will also appear in the Playbook pane, where the sales representatives can mark it as done after updating the field.
References = Playbooks, Configuring Playbooks, Viewing and Completing Playbook Actions and Activities
NEW QUESTION # 43
As a Sales Representative, you are using Kanban view in Guided Selling. When can you move Opportunities from one sales phase to another using drag-n-drop feature?
- A. When there is a yellow check mark beside the Opportunity.
- B. When there is a blue check mark beside the Opportunity.
- C. When there is a red check mark beside the Opportunity.
- D. When there is a green check mark beside the Opportunity.
Answer: B
Explanation:
According to the SAP Service Cloud Version 2 User Guide1, Kanban view is a visual representation of the sales pipeline that shows the Opportunities grouped by sales phases. You can use the drag-n-drop feature to move Opportunities from one sales phase to another, as long as the Opportunity has a blue check mark beside it. This indicates that the Opportunity meets the minimum criteria for the target sales phase. If the Opportunity has a green check mark, it means that it exceeds the minimum criteria. If the Opportunity has a yellow check mark, it means that it is missing some mandatory fields. If the Opportunity has a red check mark, it means that it does not meet the minimum criteria. Therefore, the correct answer is B. References = SAP Service Cloud Version 2 User Guide, page 67.
NEW QUESTION # 44
As an Administrator, you need to create a new server connection in order to configure and use Relationship Intelligence with Office 365 mail server. What parameters must be registered in the Microsoft Azure Portal?
Note: There are 3correctanswers to this question.
- A. Server Communication Arrangement
- B. Certificate Key
- C. Server Tenant ID
- D. Certificate File
- E. Certificate Token
Answer: B,C,D
Explanation:
To configure and use Relationship Intelligence with Office 365 mail server, you need to create a new server connection in the Microsoft Azure Portal. The parameters that must be registered in the Microsoft Azure Portal are:
* Server Tenant ID: This is the unique identifier of your Microsoft 365 tenant. You can find it in the Azure Active Directory admin center under Properties.
* Certificate File: This is the public key certificate that you generate and upload to the Azure Active Directory admin center to authenticate your Dynamics 365 Sales app with Microsoft 365.
* Certificate Key: This is the private key that corresponds to the certificate file. You need to enter it in the Sales Insights settings under Relationship insights > Analytics and Health.
These parameters are required to enable the exchange integration for relationship analytics, which allows Dynamics 365 Sales to collect and analyze email and meeting data from Microsoft
365. References = Configure relationship analytics and health, Overview of Relationship intelligence, Dynamics 365 Sales - Relationship intelligence
NEW QUESTION # 45
What work center must a Sales Representative access to view the data visualizations produced by Relationship Intelligence?
- A. My Network
- B. Playbooks
- C. Guided Selling
- D. Activity Manager
Answer: A
Explanation:
Relationship Intelligence is a feature of SAP Sales Cloud Version 2 that provides insights into the level of engagement with external customers and the strength of relationships within the organization. To access Relationship Intelligence, a Sales Representative must use the My Network work center view, where they can see the relationship summary for all accounts and contacts in a single view, as well as the Hugrank, which indicates the relationship strength based on email and calendar activities. The My Network work center view also allows the Sales Representative to follow relationship recommendations, such as trending and fading accounts, and request warm introductions from colleagues who have stronger relationships with the contacts. References = Setting up Relationship Intelligence, Relationship Intelligence, Relationship Intelligence | SAP Help Portal, Relationship Intelligence - SAP Sales Cloud
NEW QUESTION # 46
Which options are provided for grouping your aggregated totals when configuring KPI Definitions in SAP Sales Cloud Version 2? Note: There are 2correctanswers to this question.
- A. Sum by Forecast Category
- B. Cumulative Sum Across Forecast Categories
- C. Sum by Expected Value
- D. Cumulative Sum by Expected Value
Answer: A,B
Explanation:
When configuring KPI Definitions in SAP Sales Cloud Version 2, you can group your aggregated totals by different dimensions, such as forecast category, expected value, sales unit, sales employee, etc. You can also choose to display the cumulative sum across forecast categories, which shows the total amount of all forecast categories up to the selected one. For example, if you select the forecast category "Commit", the cumulative sum will include the amounts from "Closed Won", "Best Case", and "Commit". Alternatively, you can choose to display the sum by forecast category, which shows the amount of each forecast category separately. For example, if you select the forecast category "Commit", the sum will only include the amount from
"Commit". References = SAP Sales Cloud Version 2 Solution Guide, page 72-73; Sales Cloud KPIs - Visits Conversion Rate to Opportunities
NEW QUESTION # 47
As an Administrator, which of the following Interaction filters can display as part of Customer Insights for Accounts? Note: There are 3correctanswers to this question.
- A. Sales Quotes
- B. Phone Calls
- C. Chats
- D. Opportunities
- E. Emails
Answer: B,C,E
Explanation:
Customer Insights for Accounts is a feature that allows you to view and analyze the interactions and activities of your customers across different channels and systems. As an Administrator, you can configure the interaction filters that display as part of Customer Insights for Accounts. The available interaction filters are:
Chats, Phone Calls, Emails, Surveys, and Tickets. Sales Quotes and Opportunities are not interaction filters, but they are part of the Account Metrics that show the sales performance of your customers. References = SAP Service Cloud Version 2 | SAP Help Portal, In Version 2, Configure Customer Insights by defining personalized key ... - SAP Community
NEW QUESTION # 48
A User is no longer able to access SAP Sales Cloud Version 2 due to too many failed log-in attempts. As an Administrator, how can you fix the issue?
- A. Assign a new security policy and unlock the User
- B. Unlock the employee and the respective password
- C. Reset the password for the affected User
- D. Unlock the respective User and reset the password
Answer: D
Explanation:
As an Administrator, you can unlock the respective User and reset the password by following these steps:
* Go to the Administrator work center and select the Users view.
* Search for the locked User and select the Edit button.
* In the General tab, uncheck the Locked checkbox and enter a new password in the Password and Confirm Password fields.
* Save the changes and inform the User about the new password. References = Security Guide for SAP Sales Cloud Version 2, page 24. SAP Sales Cloud Version 2 | SAP Help Portal, section Users.
NEW QUESTION # 49
Which of the following brand new capabilities are available to Sales Managers working with SAP Sales Cloud Version 2? Note: There are 3correctanswers to this question.
- A. Digital Selling Workspace
- B. Revenue Splitting
- C. Playbooks
- D. Pricing
- E. Embedded Machine Learning Insights
Answer: A,C,E
Explanation:
* Embedded Machine Learning Insights are a brand new capability in SAP Sales Cloud Version 2 that provide AI-based pattern and trend analysis to make recommendations and sales predictions such as predictive scores for leads and opportunities and sentiment analysis for business texts1.
* Digital Selling Workspace is a brand new capability in SAP Sales Cloud Version 2 that allows users to set up an optimal user-centric workspace to access to all their tasks and sales tools2.
* Playbooks are a brand new capability in SAP Sales Cloud Version 2 that guide sales reps to closed deals by providing them with best practices, tips, and resources for each stage of the sales cycle2.
* Pricing and Revenue Splitting are not brand new capabilities in SAP Sales Cloud Version 2, but rather existing features that have been enhanced or improved in the new version34.
References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Introducing SAP Sales Cloud Version 2 - openSAP Microlearning 3: SAP Sales Cloud Version 2 Feature Scope Description 4: What's New in SAP Sales Cloud Version 2
NEW QUESTION # 50
Every time the expected revenue is greater than 500,000 US dollars, you want the system to display a warning that an approval process must be applied for that opportunity. How would you address this requirement? Note:
There are 2 correctanswers to this question.
- A. Create a validation rule
- B. Create a condition to show a warning message based on a certain action
- C. Create an action to show a warning message based on a certain condition
- D. Create a determination rule
Answer: A,C
Explanation:
To display a warning message based on a certain condition, you need to create an action and a validation rule in SAP Sales Cloud Version 2. An action is a user-defined function that can be triggered by a button, a workflow, or a script. A validation rule is a custom logic that can check the data entered by the user and display an error or a warning message if the data does not meet the specified criteria. For example, you can create an action called "Check Revenue" that calls a validation rule to check if the expected revenue of an opportunity is greater than 500,000 US dollars. If the condition is true, the validation rule can display a warning message that an approval process must be applied for that opportunity. You can also configure the action to be executed automatically when the opportunity is saved or submitted. References = Create Actions, Create Validation Rules
NEW QUESTION # 51
An Administrator has configured email channels for Sales Representatives to access when they are working directly in sales documents. What should the Sales Representatives expect when sending emails from the Lead email channel?
- A. Sales representatives should request access to use the Lead email channel.
- B. Sales representatives can also access the Opportunity email channel.
- C. Sales representatives will not have access to the General email channel.
- D. Sales representatives can also access the General email channel.
Answer: D
Explanation:
Sales Representatives can access different email channels depending on the salesdocument they are working on. For example, when they are working on a Lead, they can access the Lead email channel, which is configured to send emails from a specific email address and template. However, they can also access the General email channel, which is a default channel that can be used for any sales document. The General email channel is configured to send emails from the user's own email address and template. Sales Representatives cannot access the Opportunity email channel when working on a Lead, as this channel is only available for Opportunities. References = Configuring Email - SAP Learning, SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration - SAP Learning
NEW QUESTION # 52
As an administrator, you are asked to change user interface texts for some standard applications. Which tool would you use to configure the texts?
- A. SAP Build App
- B. Language Adaptation
- C. UI Adaptation
- D. Branding
Answer: B
Explanation:
* B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.
References = 1: Translate and Adapt User Interface Texts | SAP Help Portal
NEW QUESTION # 53
As an Administrator, where can you find documentation about available APIs that could be leveraged for integrating SAP Sales Cloud Version 2 with other SAP applications?
- A. SAP Business Accelerator Hub
- B. SAP Discovery Center
- C. SAP Platform Integration
- D. SAP API Business Transformation Hub
Answer: A
Explanation:
The SAP Business Accelerator Hub is a web portal that provides access to REST APIs for SAP Sales Cloud and SAP Service Cloud Version 2. These APIs can be used to integrate SAP Sales Cloud Version 2 with other SAP applications, such as SAP S/4HANA, SAP ERP, SAP CRM, and SAP SuccessFactors. The SAP Business Accelerator Hub also offers documentation, tutorials, and testing tools for the APIs. References = SAP Service Cloud Version 2 | SAP Help Portal, Outlining the Integration of Version 2 into SAP Software and Tech, SAP Business Accelerator Hub
NEW QUESTION # 54
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.
- A. Product Type
- B. Product Classification
- C. Product Groups
- D. Units of Measure
- E. Number Range
Answer: A,B,D
Explanation:
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 55
What are Playbooks for Leads and Opportunities?
- A. A customizable set of activity and action proposals tailored to each sales phase in a sales cycle
- B. An autoflow tailored to Sales Managers and Sales Representatives
- C. A new Low Code tool available in SAP Sales Cloud Version 2
- D. A pre-defined, not customizable, set of actions supporting Sales Representatives
Answer: A
Explanation:
According to the SAP Service Cloud Version 2 User Guide1, Playbooks for Leads and Opportunities are a customizable set of activity and action proposals tailored to each sales phase in a sales cycle. They help sales representatives to execute their sales tasks efficiently and effectively by providing guidance and best practices.
Playbooks can be configured by sales managers or administrators to suit different sales scenarios and customer segments. Therefore, the correct answer is C. References = SAP Service Cloud Version 2 User Guide, page
66.
NEW QUESTION # 56
What is a benefit of assigning Playbooks to Leads based on an existing list of Account IDs?
- A. Any newly created Lead associated with the listed Account will automatically receive suggestions from the Playbook.
- B. Any newly created Lead associated with the listed Account will automatically be converted into Opportunities.
- C. Any newly created Lead associated with the listed Account will automatically be created with the same Source as the last Lead created.
- D. Any newly created Accounts will automatically have Leads created based on the Playbook.
Answer: A
Explanation:
Playbooks are a set of tasks and activities that guide sales representatives through the sales process. You can assign Playbooks to Leads based on an existing list of Account IDs, which means that any newly created Lead that belongs to one of those Accounts will automatically inherit the Playbook assigned to that Account. This way, you can ensure that your Leads follow the best practices and receive consistent suggestions from the Playbook. References = Solution Guide for SAP Service Cloud Version 2, page 40-41; SAP Service Cloud Version 2 - openSAP Microlearning, video "Playbooks".
NEW QUESTION # 57
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