Apple 9L0-415 - OS X Support Essentials 10.9
- Exam Code: 9L0-415
- Exam Name: OS X Support Essentials 10.9
- Updated: Sep 01, 2026
- Q & A: 218 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: User Accounts and File Systems | - User account management and permissions - File system structure and storage management |
| Topic 2: Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
| Topic 3: System Troubleshooting and Maintenance | - System diagnostics and repair tools - Performance optimization and maintenance tasks |
| Topic 4: Network Configuration | - Network setup and connectivity - Network troubleshooting and diagnostics |
| Topic 5: Applications and Processes | - Process monitoring and activity management - Application installation, management, and troubleshooting |
| Topic 6: Peripherals and Printing | - Printer setup and configuration - Peripheral device management |
Question 1
If you use the Get Info window to change Sharing & Permissions settings on a file or folder, Finder preserves and can revert to the previous settings until the window is closed.
A. False
B. True
Question 2
If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
A. How do the four default System Preferences categories differ?
B. How does the keychain system help protect yourinformation?
C. How can you verify that DNS host name resolution is working?
D. How does the IP use the MAC address to send messages between computers on a local area network (LAN)?
Question 3
What are the four erase options available in Disk Utility? How are they all different?
A. Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users & Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.
B. Methods for restoring from a Time Machine backup include: Navigating through the backup history via the Time Machine application Restoring a user account via Migration Assistant Restoring an entire system via OS X Recovery Manually restoring items via the Finder
C. The four primary application environments supported by OS X are: Native OS X applications, which are created using Cocoa UNIX applications, which are primarily accessed viaTerminal Java applications, which work as cross-platformapplications X Window System applications, which run inside the popular UNIX windowing environment
D. The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
Question 4
Review the screenshot, and then answer the question below.
If you click Delete User in the dialog shown above, what will happen to James White's home folder?
A. "Deleted" will be appended to the home folder name, and it will be archived in Time Machine in a compressed and encrypted file.
B. It will be moved to the Trash.
C. "Deleted" will be appended to the home folder name, and its permissions will be changed to allow administrator user access only.
D. It will be deleted immediately, without being moved to the Trash.
Question 5
What happens during user logout?
A. At system shutdown, the login window process logs all users out and tells the kernel to quit all remaining system processes. Once the kernel quits all system processes, the Mac shuts down.
B. During system initialization, the system launched process automatically starts /System/ Library/LaunchDaemons, /Library/LaunchDaemons, /Library/StartupItems (via SystemStarter), and the /etc/rc.local UNIX script if it exists.
C. During user logout, the user's login window process does the following: requests that all user applications quit; automatically quits any user background processes; runs any logout scripts;records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's login window and launched processes.
D. Single-partition drives are easier to set up initially, but they aren't as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup, but provide several separate partitions, which can be used to segregate user data and host multiple operating systems.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: C |
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