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Apple OS X v10.8 Troubleshooting Sample Questions:

1. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new user in the Users & Groups preferences pane and test in that user.
B) Start the MacBook Pro from an external disk, or netboot image.
C) Create a new location in System Preferences > Network.
D) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.

2. If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

A) Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
B) Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
C) Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
D) Always use command line tools to adjust file permissions.

3. A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is

A) a PowerPC application
B) a Windows application
C) an app not purchased at the Mac App Store
D) anIOSapplication

4. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
B) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
C) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
D) The customer should enable the Automatic login feature in the User & Group preferences.

5. Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?

A) Network Utility > Services > Select the File Sharing checkbox.
B) System Preferences > sharing > Select the File sharing checkbox.
C) System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.
D) System Preferences> Network> File Sharing > Select the Enable checkbox.

Solutions: