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Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title
Avaya 6209.1 Exam Syllabus Topics:
| Section | Objectives |
| Integration and Connectivity | - Third-Party Integration
- 1. Database Connectivity
- 2. Web Services
- 3. CRM Integration
- Avaya Aura Integration
- 1. Trusted Host Configuration
- 2. Session Manager Integration
- 3. Routing Policies
|
| Contact Center Control Toolkit (CCT) | - CCT Installation and Configuration
- 1. Server Configuration
- 2. Client Installation
- 3. Desktop Integration
- CCT Administration
- 1. Screen Pop Configuration
- 2. User Profiles
- 3. Workflow Configuration
|
| Contact Center Architecture and Components | - Avaya Aura Contact Center Architecture
- 1. Network Requirements
- 2. System Components
- 3. Server Roles
|
| Implementation and Troubleshooting | - Deployment Procedures
- 1. System Testing
- 2. Configuration Verification
- 3. Installation Validation
- Troubleshooting
- 1. Connectivity Issues
- 2. Multimedia Service Issues
- 3. Log Analysis
|
| Multimedia Contact Management | - Multimedia Routing
- 1. Web Communications
- 2. Multimedia Queues
- 3. Email Routing
- Agent Desktop Features
- 1. Multimedia Handling
- 2. Customer Interaction Management
|