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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.86.58
B) 135.9.86.54 135.9.56.56
C) 192.168.2.3 192.168.2.2
D) 135.9.86.54 192.168.2.2

2. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B) emssve change authorizations; make needed changes to authorization
C) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
D) All changes are made in the CM using the change cam proc screen

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Automatic Call Distribution (ACD)
C) Expert Agent Selection (EAS)
D) Best Service Routing (BSR)

4. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -r cms
C) pkginfo -p cm
D) pkginfo -x cms

5. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) collect-digits
B) converse-on
C) queue-to
D) route-to-digits

Solutions: