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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration
- Licensing and feature activation
- System setup, user and extension configuration
|
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design
- IP Office platform selection and sizing
- Site topology, scalability, and capacity planning
|
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility
- Control units and expansion modules
- Interface cards and endpoint support
|
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications
- VoiceMail Pro and auto attendant
- Meet-me conferencing and CCR reporting
|
| Infrastructure Data Gathering | 15% | - Customer productivity and business requirements
- Existing PBX, dial plan, and telecom infrastructure
- Data network assessment and integration needs
|
| Maintenance & Troubleshooting | 10% | - Performance verification
- Fault diagnosis and monitoring
- Common issue resolution
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. CCR Agent Must be checked on the user's Supervisor tab.
- B. User must be a member of a hunt group.
- C. force Account Code must be checked on the user's Supervisor tab.
- D. User must be defined as an agent in one-X Portal.
Reveal Solution
Discussion
A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
- A. CCR
- B. One-X Portal
- C. Voicemail Pro
- D. IIS
- E. ContactStore
Reveal Solution
Discussion
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
- A. IP Phones with backup call server
- B. IP 500v2 with redundant processor
- C. VoiceMail Pro with a backup server
- D. IP Office Resiliency License
Reveal Solution
Discussion
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- B. ICR with account codes and CDR-enabled for billing.
- C. ACD via VM Pro Campaign Manager and a campaign database
- D. ACD to distributed Hunt Groups and one-X Portal Call Accounting
Reveal Solution
Discussion
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
- B. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- C. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
- D. ''Agent1''cannot be used as a name for a CCR agent.
Reveal Solution
Discussion