Avaya 3000-2 - ACSS Small and Medium Enterprise (SME) Communications
- Exam Code: 3000-2
- Exam Name: ACSS Small and Medium Enterprise (SME) Communications
- Updated: Sep 11, 2026
- Q & A: 103 Questions and Answers
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System Deployment
|
| Topic 2: SME Communications Solution Architecture | - Platform Overview
|
| Topic 3: Security and Administration | - Administrative Management
|
| Topic 4: Maintenance and Troubleshooting | - System Support
|
| Topic 5: Applications and Services | - Communication Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question #1
After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?
- A. The SIP lines had a Line ID of 15.
- B. The new PRI channels took all existing SIP Trunk Licenses.
- C. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
- D. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
- E. The SIP lines had the SIP URI tab deleted.
Correct Answer: A 🗳️
Question #2
A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
- A. G.729(a) for the SIP trunk and G.711 for the IP phones
- B. G.711 for the SIP trunk and G.729(a) for the IP phones
- C. G.729(a) for the SIP trunk and G.729(a) for the IP phones
- D. G.711 for the SIP trunk and G.711 for the IP phones
Correct Answer: D 🗳️
Question #3
A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
- A. Set the remote sites as distributed servers.
- B. Set the central site as a distributed server.
- C. Set the remote sites as backup servers.
- D. Set the central site as a centralized server.
Correct Answer: A,D 🗳️
Question #4
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
- A. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
- B. No, this feature only works using the Compact Contact Center.
- C. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
- D. Yes, provide the correct settings in Supervisor Views.
- E. Yes, but a supervisor has to install the CCV software.
Correct Answer: D 🗳️
Question #5
Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)
- A. Go to System > SMTP tab, put the email address used by IP Office to send the message.
- B. Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
- C. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
- D. Go to System > SMTP tab, put email address to the destination of all messages.
- E. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
Correct Answer: A,B 🗳️
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