Oracle 1Z0-465 - Oracle RightNow CX Cloud Service 2012 Essentials

Oracle 1Z0-465 Actual PDF
  • Exam Code: 1Z0-465
  • Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
  • Updated: Sep 08, 2025
  • Q & A: 80 Questions and Answers
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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

A) https://widgetshippers.com/trackyourpackage?id=$p_icf_87
B) https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
C) https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id
D) https://widgetshippers.com/trackyourpackage?id=c$tracking_id
E) https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id


2. Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.

A) Change the pull policy for the agent profile to ""First Due.
B) Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
C) Create an escalation rule for the agent profile to "First Due".
D) Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.


3. Your customer wants to set a disposition and add specific standard text item automatically based on a given endpoint within guided Assistant path info the response thread.
What are the two steps required to complete this request?

A) Use an Incident Business rule to fire a named event and populate the standard text to the message thread.
B) Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.
C) Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
D) Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.
E) Create a Named Event to fire each end point of the Guide.


4. Which example requires the use of a one to many, parent child custom object application?

A) Your customer wants to keep track of the end customer's Customer identification Number
B) Your customer has stated that they want to report on end customers that have similar attributes.
C) Your customer wants to keep track of all the cars the end customers drive.
D) Your customer has stated that they want to track when end customers are contacted by sales associates.


5. Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.

A) Chin
B) Mouth
C) Palate
D) Jaw
E) Oral
F) Jowl
G) Cheek


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C,D
Question # 3
Answer: C,E
Question # 4
Answer: C
Question # 5
Answer: D,F,G

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