Salesforce Slack-Con-201 - Salesforce Certified Slack Consultant
- Exam Code: Slack-Con-201
- Exam Name: Salesforce Certified Slack Consultant
- Updated: Oct 10, 2026
- Q & A: 95 Questions and Answers
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Slack Administration and Governance | - Security and compliance controls - Workspace configuration and settings - User lifecycle management | |
| Topic 2: Solution Design for Slack | - Channel strategy and governance model - Workspace architecture and design principles - Integration design with Salesforce ecosystem | |
| Topic 3: Delivery and Migration | 17% | - Slack delivery best practices - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution |
| Topic 4: Change Management and Adoption | - User adoption strategies - Training and enablement planning - Communication and rollout planning |
Salesforce Certified Slack Consultant Sample Questions:
Question #1
Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?
- A. Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
- B. Create various help channels in Slack for users to submit their requests.
- C. Assign employees to monitor help channels and answer users' questions.
- D. Communicate an immediate response timeline to ensure user requests are attended to.
Correct Answer: A 🗳️
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Question #2
Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?
- A. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
- B. Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
- C. Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
- D. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
Correct Answer: A 🗳️
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Question #3
During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?
- A. Org-wide channels cannot be adopted across the company.
- B. The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
- C. The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
- D. The marketing team will require its own Slack support process.
Correct Answer: C 🗳️
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Question #4
Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?
- A. In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
- B. In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
- C. In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
- D. In Org Settings, set up a policy and select create a user group for all owners.
Correct Answer: C 🗳️
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Question #5
You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?
- A. A multiple-choice knowledge check question about the benefits of threads.
- B. A huddle about the participants' favorite remote work tips.
- C. An ice-breaker asking participants what kind of music they play at their desk.
- D. A poll asking participants if they prefer Slack, Teams or email.
Correct Answer: C 🗳️
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