Pegasystems PEGAPCDC86V1 - Pega Certified Decisioning Consultant (PCDC) 86V1

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A) Retail store
B) Chatbot
C) Television
D) Billboard

2. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Audience
B) Engagement policies and Arbitration
C) Contact policies
D) Segmentation

3. U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning consultant, how do you implement the business requirement?

A) Add the risk segmentation rules in the Results tab of the scorecard rule.
B) Add a decision table to a decision strategy and reference it in the scorecard component.
C) Add three contact policies that correspond to the three risk segments.
D) Add a decision table to a decision strategy and pass the credit score as the parameter.

4. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Interaction history
B) Offers ranking
C) Dispute handling strategy
D) Call intent detection

5. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?

A) Embed images in the email directly
B) Host images on an external server
C) Provide links to images in the email
D) Attach images to the email

Solutions: