Pegasystems PEGACPCSD24V1 - Certified Pega Customer Service Developer 24

Pegasystems PEGACPCSD24V1 Actual PDF
  • Exam Code: PEGACPCSD24V1
  • Exam Name: Certified Pega Customer Service Developer 24
  • Updated: Aug 09, 2026
  • Q & A: 0 Questions and Answers
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: User Interface and Channels- Omnichannel interaction handling
- UI design for customer service applications
Topic 2: Pega Customer Service Application Design- Application architecture overview
- Customer service framework fundamentals
Topic 3: Case Management and Workflow- Case types and stages configuration
- Case life cycle design
- Routing and assignment strategies
Topic 4: Security and Access Control- Access roles and privileges
- Authentication and authorization basics
Topic 5: Data and Integration- Data pages and data model design
- Integration services and connectors
Topic 6: Reporting and Monitoring- Reports and dashboards configuration
- Case performance monitoring

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