EXIN ITIL - ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is an IT asset?

A) A request from a user that initiates a service action
B) Any component that needs to be managed in order to deliver a service
C) Any financially valuable component that can contribute to delivery of an IT product or service
D) The removal of anything that could have a direct or indirect effect on services

2. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A) skills of people
B) configuration of services
C) relationships with suppliers
D) authorization of changes

3. What is defined as an unplanned interruption or reduction in the quality of a service?

A) An event
B) An incident
C) A change
D) A problem

4. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Service request management
B) Incident management
C) Monitoring and event management
D) Change enablement

5. What actions does a service desk take for all issues, queries and requests that are reported to them?

A) Schedule, assess, authorize
B) Diagnose, investigate, resolve
C) Acknowledge, classify, own
D) Initiate, approve, fulfill

Solutions: