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Genesys GCP-GC-REP Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Agent Performance Views and Interaction Views
- Report Examples and History
|
| Topic 2 | - Troubleshooting Reports
- Genesys Cloud Reports
- Interaction Details Report
|
| Topic 3 | - Quality Evaluator Dashboard
- Dialer Campaign Detailed Attempt History report
|
| Topic 4 | - Dialer Campaign Success Results by Interval report
- Working with Reports and Troubleshooting
|
| Topic 5 | - Edit, Copy and Delete a Report
- Campaigns Dashboard
- Dashboard Overview
- Available Dashboards
|
| Topic 6 | - Dialer Campaign Success Results by Day report
- Introduction to Reporting and Analytics
|
Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-reporting-and-analytics