Salesforce FS-Con-101 - Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
B) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
C) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
D) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

2. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item and enter the Technicians' lock quantity.
B) Create a product item and enter the serial numbers in the related list.
C) Create a product item with all the serial numbers in the notes section.
D) Create a product item for each door lock utilizing standard fields.

3. Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A) Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
B) Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
C) Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
D) Create the work skills using Setup. Manually as Resources.

4. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
B) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
C) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

5. Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A) Preferred Resources
B) Required Resources.
C) Match Boolean
D) Match Fields

Solutions: