Salesforce EX-Con-101 - Salesforce Certified Experience Cloud Consultant
- Exam Code: EX-Con-101
- Exam Name: Salesforce Certified Experience Cloud Consultant
- Updated: Oct 12, 2026
- Q & A: 187 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Change Management and Training | 13% | - Develop user adoption strategy and documentation - Plan and execute change management activities - Define support processes and escalation paths - Create training materials and end-user guides |
| Solution Design and Business Logic | 28% | - Set up and manage CMS content and files - Design data access and visibility rules - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Configure Lightning Web Components for customizations |
| Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Implement error handling and logging - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization |
| Implementation and Integration | 28% | - Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Implement search functionality and content tagging - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps - Configure email and notification templates |
| Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Define scope and create solution design - Identify key stakeholders and user personas - Understand customer business objectives and challenges |
Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
Correct Answer: B 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
Correct Answer: B 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?
Correct Answer: B 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?
Correct Answer: B 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
Correct Answer: A 🗳️
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