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BBPSD Customer Service Sample Questions:

1. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Authoritative type.
B) Assertive type.
C) Analytical type.
D) Aware type.

2. When communicating with a customer using a letter you should:

A) Read through the letter before sending.
B) All of the above.
C) Be courteous.
D) Sign the letter yourself.

3. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Achievable.
B) Specific.
C) Time bound.
D) Reliable.

4. There are a number of important events in customer interactions. These are called:

A) Key interactions.
B) Important customer events.
C) Critical moments.
D) Key customer exchanges.

5. A customer service professional is defined as someone who:

A) Always makes the most sales in a day.
B) Has the skills to deal effectively in customer facing roles.
C) Has a number of years experience in a customer service role.
D) Trains salespeople in how to deal with customers.

Solutions: