Peoplecert CMS7 Deutsch - ITIL V3 Foundation (CMS7 Deutsch Version)

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Punkte betreffen Fairness und Transparenz?

A) Governance
B) Kapazitätsverwaltung
C) Service Design
D) Service Level Management

2. Welche der folgenden Angaben ist die RICHTIGE Definition einer Freigabeeinheit?

A) Eine in Service Transition beschriebene Funktion
B) Das Team von Personen, die für die Implementierung eines Releases verantwortlich sind
C) Eine Kostenmessung
D) Der Teil eines Dienstes oder einer IT-Infrastruktur, der normalerweise zusammen freigegeben wird

3. Was führt am ehesten zu einem Vertrauensverlust in den Service Level Management-Prozess?

A) Aufnahme von Elementen in die SLA, die nicht effektiv gemessen werden können
B) Messungen, die der Wahrnehmung des Kunden für den Service entsprechen
C) Klare, präzise und eindeutige Formulierung in den Service Level Agreements (SLAs)
D) Kunden in die Erstellung von Service Level-Anforderungen einbeziehen

4. Welche Ereigniskategorien sind im ITIL Service Operation Book beschrieben?

A) Warnung, Reaktiv, Proaktiv
B) Geplant, Außerplanmäßig, Notfall
C) Information, Warnung, Ausnahme
D) Informativ, Geplant, Normal

5. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1C, 2B, 3A, 4D
B) 1A, 2B, 3C, 4D
C) 1C, 2D, 3A, 4B
D) 1B, 2C, 3D, 4A

Solutions: