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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente ist KEIN Ziel des Change Management-Prozesses?

A) Das Geschäftsrisiko wird insgesamt optimiert
B) Standardisierte Methoden und Verfahren werden zur effizienten und raschen Bearbeitung aller Änderungen verwendet
C) Alle Budgets und Ausgaben werden berücksichtigt
D) Alle Änderungen an Service Assets und Configuration Items (CIs) werden im Configuration Management-System aufgezeichnet

2. Welche der folgenden Angaben sind gültige Teile des Service-Portfolios?
1. Service-Pipeline
2. Service Knowledge Management System (SKMS)
3. Servicekatalog

A) nur 1 und 2
B) nur 1 und 3
C) 3 nur
D) Alle oben genannten

3. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Es ist messbar
B) Liefert bestimmte Ergebnisse
C) Reagiert auf bestimmte Ereignisse
D) Eine Methode zum Strukturieren einer Organisation

4. Welche der folgenden Aussagen ist die BESTE Beschreibung eines zentralen Service Desks?

A) Der Schreibtisch verwendet Technologie und andere Support-Tools, um den Eindruck zu erwecken, dass sich mehrere Schreibtischstandorte an einem Ort befinden
B) Der Schreibtisch bietet weltweiten 24-Stunden-Support
C) Der Schreibtisch befindet sich in der Benutzergemeinschaft, die er bedient, oder in deren physischer Nähe
D) Es gibt einen einzelnen Schreibtisch an einem Ort, der die gesamte Organisation bedient

5. In welchen Prozessen werden Underpinning-Verträge regelmäßig überprüft?

A) Lieferantenmanagement und Nachfragemanagement
B) Lieferantenmanagement, Nachfragemanagement und Service Level Management
C) Nachfragemanagement und Service Level Management
D) Lieferantenmanagement und Service Level Management

Solutions: