IBM C9510-526 - IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. On EcuRepwhat file action for the problem analysis section is valid?

A) IBM Thread and Monitor Analyzer
B) Log analyzer
C) Explore
D) Search Files

2. The customer has expressed their concern on one of their Severity 1 Priority 1 Problem Management Records (PMRs)and has requested a call back from management. The L1 support professional needs to inform the Duty manager about the customer's escalation.
How does the L1 support professional find the Duty manager?
From the:

A) PMR scratch pad
B) Account Representative responsible for the customer
C) BluePages
D) Contact Reference File (CRF)

3. Which one of the following is a valid format when sending a file to ECuRep?

A) 87656 724999.config.txt
B) 87654.0L049config.txt
C) 87876.724.0LDconfig.txt
D) 87876765724config.txt

4. A customer opens a Problem Management Record (PMR) electronically and provides a ComplD. The Level 1 support professional cannotfind entitlement for this CompID. When informing the customer that no support contract was found, the customer sends a fax to the L1 support professional with the customer's support document including the Passport Advantage number and customer number.What should the L1 support professional do in this case?

A) Create a secondary PMR and requeue it to the entitlement exception team and requeue the primary PMR to the feedback queue until notified by the entitlement exception team.
B) Create a secondary PMR and requeue it to the entitlement exception team and work on the primary PMR after entitling it with "no valid contract".
C) Re-entitle the PMR for any product and work on the PMR.
D) Close the PMR.

5. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) nothing; leave it empty to avoid any confusion
B) the ID of the L1 Support professional
C) the ID of the L2 support professional
D) the Owner ID of the other PMR

Solutions: