IBM C1000-026 - IBM Security QRadar SIEM V7.3.2 Fundamental Administration

What is the duration, language, and format of IBM Certified Associate Administrator - IBM QRadar

• Number of Questions: 40
• Duration of Exam: 90 minutes
• Type of Questions: Multiple choice (MCQs), multiple answers
• No negative marking for wrong answers
• Language of Exam: English, Japanese, Korean.
• Passing score: 200

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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Logging all calls
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• As feasible providing solutions, workarounds or fixes for errors / problems
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Identify known errors and provide resolution to End User
• Assigning severity
• Have and maintain a system
• Implement solution, workaround or fix, as provided by IBM.
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Having committed responses times
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Tracking customer incidents / cases
• Providing regular status updates,
• Managing End User satisfaction issues
• All communication with your End User
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Setting realistic expectations
• Managing cases from the first call through to resolution
• Obtaining additional information for debugging
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Include the Technical Support as specified in the applicable
• confirming next steps in problem investigations

Reference: https://www.ibm.com/training/certification/C0003602

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