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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
| Reporting and Continuous Improvement | - Process optimization in support operations
- Incident reporting and analytics
|
| Incident Management Processes | - Ticket handling and categorization
- Incident lifecycle and workflow
|
| SAP Business All-in-One Support Operations | - Support model and service processes
- System monitoring and issue resolution
|
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager
- Service desk configuration and usage
|
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling
- Root cause analysis techniques
|
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)
A) The database tables that are accessed by the program.
B) The authorizations required to execute a program.
C) The Include programs of the program (for example, Top-Include).
D) The data objects used by the program.
2. Which information will you find in the system log? (Choose two)
A) Error messages of application programs
B) ABAP runtime errors
C) Database locks
D) Database errors
3. Which information can be stored in the SAP Solution Manager system? (Choose two)
A) Customer data for customer relationship management (CRM)
B) Incident and problem information
C) Service level information
D) Finance data
4. What does an SQL trace display? (Choose two)
A) All SQL statements that are executed by your program
B) The ABAP modules that have beencalled during program execution
C) The kernel modules of the database interface that have beencalled during program execution
D) The values that the system uses for particular database access (reads) and changes
5. What are the characteristics of a perfect customer message? (Choose two)
A) The problem description is a summary.
B) The message refers to only one problem.
C) The reporter has selected the correct SAP support center.
D) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
Solutions:
Question # 1 Answer: C,D | Question # 2 Answer: B,D | Question # 3 Answer: B,C | Question # 4 Answer: A,D | Question # 5 Answer: B,D |