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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Which two actions should an Administrator execute when a tier is changed manually?

A) Create a scheduled job to perform tier change.
B) Process Transaction Journals batch job
C) Process Member Benefit Action
D) Assign Member Tier Benefits Action

2. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Activate the voucher assignment batch.
B) Use Issue voucher from the Loyalty Program Member page.
C) Assign a voucher definition from the customer's Loyalty Program Member.
D) Use the "issue Voucher" flow template.

3. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Create a custom text field in Transaction Journal object to save the order purchased by the client.
B) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
C) Use the standard Order Lookup of the Transaction Journal Object
D) Use standard Order Lookup on the Loyalty Ledger object

4. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
B) Enable Experience Cloud and customize the Loyalty Member Portal
C) Create and implement a feature-rich Loyalty Member Mobile App
D) Install the Salesforce Loyalty Member Mobile App

5. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
B) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
C) This functionality does not exist in Salesforce Loyalty Management.
D) Link a promotion to a campaign and associate a segment to the campaign

Solutions: