Salesforce AP-204 - Consumer Goods Cloud Accredited Professional
- Exam Code: AP-204
- Exam Name: Consumer Goods Cloud Accredited Professional
- Updated: Aug 26, 2026
- Q & A: 125 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Store Execution Configuration | 12% | - Configuration of Store Execution Process - Configuration of Planogram Compliance - Configuration of Store Survey and Feedback - Configuration of Assortment Monitoring |
| Admin and Configuration | 12% | - Mobile Configuration - Reports and Dashboards - User Setup and Permissions - Consumer Goods Cloud Data Model |
| Visit Planning | 23% | - Territory Management - Visit Planning Process - Visit Plan and Visit Plan Targets - Visit Schedule and Frequency |
| Visit Execution | 23% | - Order Capture and Order Submission - Visit Tasks and Task Types - Inventory Check and Product Listing - Visit Execution Process - Photo Capture and Survey - Promotion Check and Promotion Details |
| Store Execution | 15% | - Assortment Monitoring - Planogram Compliance - Store Execution Process - Store Survey and Feedback |
| Visit Planning and Execution Configuration | 15% | - Configuration of Order Capture and Order Submission - Configuration of Visit Plans and Visit Plan Targets - Configuration of Photo Capture and Survey - Configuration of Inventory Checks and Product Listings - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Tasks and Task Types |
1. At which three levels can Store Action Plan Templates for recommended tasks for a visit be defined?
A) Account
B) In-Store Location
C) Retail Store
D) Retail Store Group
E) Location
2. Which KPIs can be derived using Planogram detection?
A) Out of Stock, Share of Shelf, Brand Facings
B) Out of Stock, Shelf Size, Brand Facings
C) Out of Stock,Shelf Size, SKU Facings
D) Out of Stock, Share of Shelf, SKU Facings
3. Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?
A) Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
B) Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
C) Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
D) Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
4. A large Tier-1 telco with 20 million subscribers needs to move all of their customer data from a legacy system onto Communications Cloud. The team has discovered it could take a long time to migrate all the data over.
Which approach should the fulfillment designer recommend as the migration strategy to ensure that the company is able to process all the orders uninterrupted through the Salesforce platform during migration?
A) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on-demand migration while the staged migration occurs.
B) Migrate data on-demand as orders are raised through the Salesforce interface and implement a bulk migration strategy.
C) Disable the production system during off peak hours and migrate the data from the old system to the new system until all data has been migrated. Ensure that both the new and old system are online during peak hours.
D) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on-demand migration and direct requests of non-migrated data to the legacy system.
5. ABC Telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agents to have the ability to give runtime adjustments and wish to have the approval process defined around the same.
Which feature should the Consultant suggest to address the above requirements?
A) Promotions
B) Adjustments using Context rules
C) Discounts
D) Customizations using CPQ Hooks
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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