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Apple Desktop Service Certification Sample Questions:

1. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
B) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
C) The Web browser is configured to only access Web pages when reloaded.
D) The iMac needs to warm up before it can access the Web page.

2. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Remove any metal jewelry.
B) Don't work alone.
C) Connect the AC power cord.
D) Touch the computer's metal chassis.
E) Wear safety goggles.
F) Wear a grounded ESD wrist strap.

3. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A) Always place ESD-sensitive components on metal surfaces.
B) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
C) Ground yourself and the equipment you are working on.
D) Handle all ESD-sensitive boards by the connectors, not the edges.
E) Use static-shielding storage bags for ESD-sensitive components.
F) Do not touch anyone who is working on ESD-sensitive components.

4. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You can't connect to the Internet
B) The power button or power indicator lights up
C) You may hear fan or drive noise
D) The cursor is frozen and the system is unresponsive.
E) You don't hear a startup chime

5. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) Grounded work mat
B) CRT discharge tool
C) Metal work surface
D) Wrist strap and cord
E) Static-shielding bags

Solutions: