Cisco 642-241 - Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

A) on a dedicated appliance server running the Cisco Voice Operating System
B) on a dedicated appliance server running Microsoft Windows 2003 Server
C) on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
D) co-loaded on an administrative server just like WebView was in prior versions

2. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

A) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
B) The Call Router Side B will stay active, while the Call Router Side A will go idle.
C) Both sides will go active.
D) The Call Router Side A will stay active, while Call Router Side B will go idle.
E) The system will operate as it did prior to failure.

3. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) CTI applications should be load-balanced across all CTI Managers in a cluster.
B) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
C) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
D) CTI Manager should only be enabled on call-processing subscribers.

4. Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

A) A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.
B) QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.
C) Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages.

5. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
B) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
C) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
D) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.

Solutions: