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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Create Category > Create Child Category.
B) Select the task Manage Service Request Categories.
C) Check the Active flag.
D) Select Create Category > Create Top-Level Category.
E) Select Service Catalog in Functional Areas.
F) Select Status = "Active".
G) Complete Category Name.

2. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B) Do not choose any optional criteria columns.
C) Choose all optional result columns.
D) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

3. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
B) Modify the original base locales of the articles to match the target language.
C) Enable new locales for the languages to be used and provision designated users to translate the articles.
D) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

4. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B) Adjust the inbound message filters.
C) Adjust permissions on all customer's profiles.
D) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

5. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

Solutions: